Airbnb guest feedback furniture
- Bee Setups

- Jan 19
- 17 min read
Updated: Jan 20
When you're renting out your place, furniture is a big deal. It's not just about filling a room; it's about making guests feel comfortable and happy. People notice the sofa they're sitting on, the bed they're sleeping in, and even the table where they eat. Good furniture can lead to great reviews, while bad furniture can cause problems. So, how much attention should you pay to what your guests think about your furniture? Should I let my guests rate my furniture quality? It's a question many hosts ponder.
Key Takeaways
Guest feedback on furniture is super important for your reviews. Think about how comfortable the seating is and if the beds are good.
You might wonder if you should let guests specifically rate your furniture. It's worth thinking about the good and bad sides of getting that detailed.
Things like comfy couches, good mattresses, and useful tables really stand out to guests and make a difference in their stay.
Nice furniture helps make your place feel welcoming and can make people want to book again, which is great for your business.
Paying attention to what guests say about your furniture helps you know what to fix or upgrade to make your rental better.
Understanding Guest Feedback on Furnishings
The Impact of Furniture Quality on Reviews
When guests book an Airbnb, they're not just paying for a roof over their head; they're looking for a comfortable and pleasant experience. The furniture plays a huge role in that. Think about it – where will they sit, sleep, and eat? If the sofa is lumpy, the bed sags, or the dining chairs are wobbly, it's going to leave a bad impression. Guests often mention furniture in their reviews, and it can significantly sway their overall rating. A few complaints about uncomfortable seating or a worn-out mattress can lead to lower scores, even if everything else about your place is perfect.
Guest Expectations for Comfort and Aesthetics
People expect a certain level of comfort and style when they stay in a rental. They want to feel relaxed and maybe even a little inspired by the decor. This means more than just having furniture; it's about having furniture that looks good and feels good to use. A stylish armchair can make a reading nook feel inviting, while a firm, supportive mattress can make all the difference for a good night's sleep. It's a balance between making the space look nice and making it genuinely comfortable for daily use. Guests are looking for a place that feels like a home away from home, but maybe a bit nicer than their own.
Identifying Common Furniture-Related Complaints
If you're not sure where to start with improving your furniture, paying attention to common complaints is a good idea. Things like stained or ripped upholstery, squeaky bed frames, or tables that aren't stable are frequent mentions. Sometimes it's the little things, like not having enough comfortable seating for the number of guests the property accommodates, or a lack of proper workspace furniture if you're targeting business travelers. Keeping an eye on these recurring issues can help you pinpoint exactly where upgrades are needed most.
It's easy to overlook the condition of furniture when you're busy managing bookings and cleaning. However, guests notice these details. What might seem like minor wear and tear to you could be a major point of discomfort or disappointment for someone paying to stay in your property. Addressing furniture issues proactively can prevent negative reviews and encourage positive ones.
Should I Let My Guests Rate My Furniture Quality?
So, you're thinking about whether to let your guests rate the furniture specifically, right? It's a good question, and honestly, there's no single right answer. It really depends on what you're trying to get out of your Airbnb hosting.
Weighing the Pros of Detailed Feedback
On one hand, getting super specific feedback on your couch, your bed, or even that little side table can be incredibly helpful. Imagine getting a review that says, "The sofa was a bit lumpy, but the bed was like sleeping on a cloud!" That tells you exactly what's working and what's not. It’s like having a direct line to your guests' comfort levels. This kind of detail can really help you pinpoint areas for improvement, especially if you're looking to maximize profit and revenue for your rental. Plus, if guests feel heard and see that you're making changes based on their feedback, they're more likely to book again.
Pinpoints specific issues: You'll know if it's the armchair or the dining chairs that need attention.
Guides purchasing decisions: Helps you choose replacements that guests will actually like.
Shows guests you care: Acting on feedback builds trust and loyalty.
Considering the Cons of Specific Furniture Ratings
But here's the flip side. What if you get a review that says, "The coffee table was scratched"? Is that really a dealbreaker for most guests? Sometimes, focusing too much on minor furniture details can lead to an avalanche of nitpicky comments that don't necessarily reflect the overall guest experience. You might end up stressing over things that guests barely notice or care about in the grand scheme of their stay. It could also open the door to unreasonable demands or complaints. The goal is a great stay, not a furniture critique session.
The Value of Overall Guest Satisfaction Metrics
Often, a good overall star rating for cleanliness, comfort, and value says a lot. If your place gets consistently high marks across the board, it’s a pretty good sign that your furniture, while maybe not designer-grade, is doing its job. You can always look for recurring themes in the written comments. If multiple guests mention the sofa being uncomfortable, that's a signal. But if it's just one comment about a slightly wobbly leg on a stool, you might decide to let that one slide. Focusing on the big picture – like overall comfort and the general vibe of the place – often gives you the most actionable insights without getting bogged down in the tiny details. It's about creating a welcoming atmosphere, and sometimes, that doesn't require a perfect piece of furniture in every corner.
Key Furniture Elements Guests Notice
When guests book an Airbnb, they're not just looking for a place to sleep; they're looking for a comfortable and appealing experience. The furniture plays a huge role in that. It's often one of the first things they interact with and can really make or break their stay. Think about it – a lumpy couch or a wobbly table can quickly turn a great trip into a frustrating one.
Comfort and Durability of Seating
Seating is a big one. People want to relax, watch TV, or just hang out. If the sofa or chairs are uncomfortable, guests will notice. We're talking about things like:
Cushion firmness: Too hard, and it's like sitting on a rock. Too soft, and you sink in and can't get up.
Fabric quality: Is it scratchy, stained, or worn out? Nobody wants to sit on that.
Overall support: Does the furniture feel sturdy, or does it creak and wobble when you sit down?
Durability is also key here. Rental furniture takes a beating, so choosing pieces that can withstand frequent use without looking shabby is important. A well-made sofa can last for years and keep guests happy, while a cheap one might need replacing after just a season.
Quality of Bedding and Mattresses
This is probably the most critical element. A good night's sleep is what many guests are paying for. A terrible mattress or cheap sheets can lead to some really bad reviews.
Mattress comfort: Is it too firm, too soft, or does it have that annoying "dip" in the middle?
Mattress protector: Essential for hygiene and protecting the mattress from spills and wear.
Linens: Thread count matters, but so does the feel. Soft, clean sheets make a difference.
Pillows: Offering a couple of different pillow types (firm/soft) can cater to more preferences.
Guests often mention the bed in their reviews, whether it's good or bad. It's one of the most direct ways furniture impacts their overall experience and their willingness to recommend your place.
Functionality of Dining and Workspace Furniture
Depending on your target guest, dining and workspace furniture can be really important. If you're aiming for business travelers or longer stays, these areas become more significant.
Dining table and chairs: Is there enough seating for the number of guests your property accommodates? Is the table stable? Are the chairs comfortable enough to sit in for a meal?
Workspace: If you advertise a workspace, it needs to be functional. This means a decent-sized desk, a comfortable chair, and good lighting. A place to plug in devices is also a must.
Even for short stays, having a small table to eat at or set down belongings is appreciated. It's all about making the space feel practical and usable for guests.
The Role of Furniture in Guest Experience
Creating a Welcoming and Comfortable Atmosphere
Think about walking into a hotel room. What's the first thing you notice? Often, it's the furniture. It sets the tone, right? For an Airbnb, it's no different. The right furniture can make a place feel like a cozy home away from home, or it can make it feel cold and unwelcoming. It's not just about having a place to sit or sleep; it's about how that furniture makes someone feel. A plush sofa invites relaxation after a long day of sightseeing, while a sturdy dining table can be the centerpiece for shared meals and conversations. The overall vibe of your rental is heavily influenced by the pieces you choose.
How Furniture Affects Property Appeal
Let's be real, people book places based on photos. If your furniture looks worn out, dated, or just plain uncomfortable, it's going to show in those pictures. This can really hurt your booking potential. On the flip side, stylish, well-maintained furniture can make your listing pop. It signals quality and care, which often translates to guests being willing to pay a bit more per night. It's about creating that
Leveraging Feedback for Furniture Upgrades
So, you've been getting feedback from your guests about the furniture, and now you're wondering what to do with it all. It's easy to get overwhelmed, but this information is actually gold for making your Airbnb better. Think of it as a free consultation from the people actually using your space.
Analyzing Recurring Furniture Issues
First things first, you need to sort through all those comments. Are people consistently mentioning the same things? Maybe the sofa is described as 'lumpy' or the dining chairs are 'wobbly.' You'll want to keep track of these. A simple spreadsheet can work wonders here. List the furniture item, the type of complaint, and how often it comes up.
Furniture Item | Common Complaint | Frequency |
|---|---|---|
Sofa | Uncomfortable, worn out | 5 times |
Dining Chairs | Unstable, hard to sit on | 3 times |
Bedside Lamps | Too dim, awkward placement | 4 times |
Coffee Table | Scratched surface, too small | 2 times |
The most effective way to improve is by focusing on issues that pop up repeatedly. Don't sweat the one-off comments too much, but if multiple guests say the same thing, it's a sign you need to pay attention.
Guest feedback isn't just about complaints; it's a roadmap for improvement. By systematically reviewing comments, you can pinpoint exactly where your property is falling short and make targeted upgrades that guests will appreciate.
Prioritizing Furniture Replacements and Updates
Once you know what the common problems are, you have to decide what to tackle first. It's not always about buying all new stuff at once. Sometimes, a simple fix is all that's needed. Maybe a wobbly chair just needs tightening, or a scratched table could be refinished. But for those items that are truly past their prime, you'll need a plan.
Here’s a way to think about prioritizing:
Guest Comfort & Safety: Anything affecting how comfortable guests are or, worse, their safety, should be top of the list. Think about mattresses, sturdy seating, and secure fixtures.
Aesthetics & Appeal: Items that make your place look dated or uncared for can hurt your bookings. Updating these can make a big difference in how your listing looks online.
Durability & Maintenance: Consider how long an item is likely to last and how easy it is to clean. Investing in durable furniture can save you money in the long run.
Investing in Durable and Guest-Appreciated Items
When you're ready to buy new furniture, think long-term. Cheap furniture might seem like a good deal now, but it often wears out quickly in a rental setting, leading to more frequent replacements and unhappy guests. Look for items that are built to last, especially for high-traffic areas like the living room sofa or dining chairs. Materials that are easy to clean and resist wear and tear are your best friends. Think about commercial-grade options or brands known for their durability. While the initial cost might be higher, the reduced need for replacements and the positive impact on guest reviews often make it a smarter financial choice over time.
Professional Furnishing Solutions for Rentals
So, you've got a place ready to rent out, but it's looking a bit bare. Furnishing it yourself can feel like a huge task, right? That's where professional furnishing services come in. These companies basically take the whole headache of decorating and setting up your rental off your plate. They're experts at making spaces look good and work well for guests, which can really make a difference in your bookings and reviews.
Turnkey Furnishing Services for Airbnb
Think of a turnkey service as a complete package. You hand over the keys, and they do everything else. This includes designing the space, picking out all the furniture and decor, ordering it, getting it delivered, and putting it all together. It's a pretty hands-off approach for you. They often have different packages, from basic setups for smaller places to more elaborate ones for larger homes. This can be a lifesaver if you're short on time or just don't have an eye for interior design. They can even help source Airbnb furniture packages that are already coordinated, saving you even more time.
Data-Driven Design for Optimized ROI
These services don't just pick pretty things; they often use data to make their choices. They look at what's popular in your specific rental market, what kind of furniture gets good reviews, and what designs tend to attract more bookings and higher nightly rates. The goal is to make your property stand out and earn more money. They consider things like:
Guest Appeal: Creating spaces that look great in photos and attract clicks.
Durability: Choosing items that can withstand guest use and reduce replacement costs.
Functionality: Making sure the layout and furniture are practical for guests.
Market Trends: Incorporating popular styles and amenities for your area.
The idea is to make smart design choices that directly impact your bottom line, turning a vacant property into a revenue-generating asset with less guesswork involved.
Choosing Furniture for Longevity and Guest Satisfaction
When you're furnishing a rental, you need items that are not only attractive but also tough. Professionals know which materials and brands hold up best in high-traffic rental situations. They balance aesthetics with practicality, selecting pieces that guests will find comfortable and stylish, but that also won't fall apart after a few stays. This often means looking beyond the cheapest options and investing in quality that pays off in the long run through fewer repairs and replacements. They can help you avoid common mistakes, like buying furniture that looks good but isn't built for the demands of short-term rentals.
Assessing Furniture Durability and Maintenance
Selecting Materials for High-Traffic Rentals
When you're furnishing a place that's going to see a lot of guests, picking the right stuff is super important. You don't want things falling apart after a few months, right? Think about materials that can handle a bit of wear and tear. For sofas and chairs, look for fabrics that are tough but still feel nice to sit on. Performance fabrics are a good bet, as they resist stains and are easier to clean. For tables and other surfaces, solid wood or high-quality laminate can be better than flimsy particle board. It's all about finding that balance between looking good and being able to take a beating.
Implementing a Furniture Maintenance Schedule
Just like anything else, furniture needs a little TLC to last. Setting up a regular check-in schedule can save you a lot of headaches down the road. This doesn't have to be complicated. You could do a quick walk-through every month, or maybe after every few bookings. Just look for anything that seems loose, wobbly, or worn out. Tighten screws on chairs, check for any snags in upholstery, and make sure drawers and doors are working smoothly. A little bit of preventative care goes a long way.
Here's a simple checklist you could use:
Weekly Check: Quick visual scan for obvious damage, spills, or anything out of place.
Monthly Deep Dive: Check for loose screws, wobbly legs, fabric snags, and test all moving parts (drawers, doors).
Quarterly Professional Check (Optional): For items like mattresses or high-wear upholstery, consider a professional cleaning or inspection.
Budgeting for Furniture Replacement Costs
No matter how durable your furniture is, eventually, things will need replacing. It's just a fact of life when you're running a rental. So, it's smart to set aside some money for this. Think about the lifespan of different furniture pieces. A sofa might last 5-7 years, while a mattress might need replacing sooner, maybe every 3-5 years depending on use. By estimating these costs and planning for them, you won't get caught off guard when something finally gives out. It's better to have a replacement fund ready to go.
Investing in quality upfront might cost a bit more, but it often pays off in the long run by reducing the frequency of replacements and minimizing guest complaints about worn-out items. It's a trade-off between initial outlay and ongoing maintenance and replacement expenses.
The Financial Impact of Furniture Choices
When you're setting up an Airbnb, it's easy to get caught up in making things look good. But have you thought about how your furniture choices actually affect your wallet? It's more than just aesthetics; the right (or wrong) furniture can really change how much money you make.
How Furniture Affects Average Daily Rate (ADR)
Think about it: if your place looks a bit tired or the sofa is lumpy, are you going to feel good about charging top dollar? Probably not. Guests are willing to pay more for a property that looks and feels high-quality and well-maintained. Investing in stylish, comfortable, and durable furniture can justify a higher Average Daily Rate (ADR). It signals to potential guests that your property is a premium option, worth the extra cost. On the flip side, cheap or worn-out furniture can make your listing seem like a bargain-basement deal, limiting your earning potential.
The Connection Between Furnishings and Occupancy Rates
Good furniture doesn't just help you charge more per night; it can also help you fill those nights. Properties with appealing interiors, thanks to thoughtful furniture choices, tend to get more bookings. They stand out in search results and attract more clicks. Positive reviews, often mentioning comfort and style, also boost your listing's visibility and trustworthiness, leading to higher occupancy rates. It's a cycle: better furniture leads to better guest experiences, which leads to better reviews, which leads to more bookings.
Calculating the Return on Investment for Furnishing
So, how do you know if you're spending your money wisely on furniture? It's all about the ROI. You need to look at the total cost of furnishing your place against the potential increase in revenue. This includes not just the initial purchase price but also the longevity of the items and how often they'll need replacing. Investing a bit more upfront in durable pieces can save you money in the long run by reducing repair and replacement costs. Plus, if that investment allows you to increase your nightly rate and occupancy, the return can be quite significant.
Here's a rough idea of how furnishing costs can break down for different property sizes:
Property Size | Typical Furnishing Cost Range |
|---|---|
1 Bedroom | $12,000 - $15,000+ |
2 Bedrooms | $15,000 - $20,000+ |
3 Bedrooms | $18,000 - $24,000+ |
4 Bedrooms | $25,000 - $30,000+ |
5 Bedrooms | $30,000 - $38,000+ |
Note: These are estimates and can vary based on style, quality, and specific items chosen.
Designing for Guest Appeal and Functionality
Making your Airbnb look good is one thing, but making it actually work well for guests is another. It’s all about finding that sweet spot between a place that looks great in photos and a place that people actually want to spend time in. Think about how guests will use the space. Do they need a spot to work remotely? Is there enough comfortable seating for everyone? These details really matter.
Creating a Welcoming and Comfortable Atmosphere
A welcoming vibe starts with the basics. Comfortable seating is a big one. Nobody wants to sink into a lumpy couch after a long day of traveling. Good lighting also makes a huge difference – think warm, inviting light rather than harsh, sterile overheads. And don't forget the little touches, like a few well-placed plants or some local art. These things make a space feel lived-in and cared for, not just like a sterile rental.
How Furniture Affects Property Appeal
Let's be real, the furniture you choose directly impacts how attractive your listing looks online and in person. Eye-catching, well-maintained furniture can make your property stand out from the competition. It’s what draws people in when they’re scrolling through listings. If your furniture looks dated or worn out, guests might assume the whole property is the same way. It’s like the cover of a book – it needs to make a good first impression.
The Link Between Furnishings and Repeat Bookings
Guests remember how they felt during their stay. If they were comfortable, if the furniture was functional and looked good, they're much more likely to book again. It’s not just about a one-time stay; it’s about building loyalty. A well-furnished place creates a positive experience that guests associate with your property, making them want to return.
Here’s a quick look at how different furniture elements can influence guest perception:
Furniture Element | Positive Impact | Negative Impact |
|---|---|---|
Seating Comfort | Guests feel relaxed and at home | Discomfort leads to complaints, poor reviews |
Bed Quality | Restful sleep, positive review mentions | Poor sleep quality, negative feedback |
Dining/Workspace | Convenience for meals and work | Lack of space or functionality, frustration |
Aesthetics | Visually appealing, 'Instagrammable' | Dated or unappealing, deters bookings |
When guests book an Airbnb, they're not just looking for a place to sleep; they're looking for an experience. The furniture plays a huge role in shaping that experience, from the moment they see your listing to the moment they check out. Investing in furniture that is both attractive and practical is key to getting great reviews and repeat business.
Making your guest space look great and work well is super important. We help you create a welcoming and useful setup that guests will love. Want to see how we can make your place shine? Visit our website today to learn more!
Wrapping Up Your Furniture Feedback
So, when it comes to furnishing your Airbnb, paying attention to what guests say about the furniture is a big deal. It’s not just about looks; it’s about comfort, durability, and how it all holds up over time. Happy guests often mean better reviews and more bookings. If you’re feeling overwhelmed by the whole process, companies like Bee Setups can really take the guesswork out of it. They handle everything from design to delivery, making sure your place is guest-ready and looks great. Ultimately, thoughtful furniture choices make a difference for both your guests and your bottom line.
Frequently Asked Questions
Why is furniture so important for Airbnb guests?
Think about it: when you stay somewhere new, the furniture is what you see and use the most! Comfy couches make relaxing easy, good beds mean a great night's sleep, and nice tables help you enjoy your meals or get some work done. When guests like the furniture, they often leave better reviews, which helps you get more bookings.
What kind of furniture do guests usually complain about?
Guests often mention when furniture isn't comfortable, like when a sofa is too hard or a mattress is lumpy. They also notice if things look old, worn out, or broken. Things like wobbly chairs, stained cushions, or bedding that feels cheap can lead to unhappy guests.
Should I ask guests to rate my furniture specifically?
It's a good idea to let guests share their thoughts, but maybe not a separate rating just for furniture. Instead, focus on overall satisfaction. If guests consistently mention furniture issues in their comments, you'll know there's a problem to fix. This way, you get valuable feedback without making the review process too complicated.
How can I make sure my furniture is comfortable and lasts a long time?
When picking furniture, look for items that are built to last and feel good to use. For seating, choose sturdy frames and comfy cushions. For beds, invest in good mattresses and quality sheets. For tables and desks, make sure they are stable and the right height for working or eating.
What's the best way to update my Airbnb furniture?
Start by looking at your guest reviews. Are people often saying the same thing about a certain piece of furniture? If so, that's your top priority to fix or replace. It's smart to choose furniture that's known for being durable and easy to clean, especially for places with lots of guests.
Can professional services help with furnishing my Airbnb?
Yes, absolutely! Companies like Bee Setups offer 'turnkey' services. This means they can handle everything from designing the space to picking out furniture, delivering it, and setting it all up. They use data to choose items that guests love and that help you make more money.
How does the furniture I choose affect how much I can charge?
Nicely furnished and attractive spaces can often command higher nightly rates. Guests are willing to pay more for comfort and style. Plus, great furniture leads to better reviews, which can boost your listing's visibility and help you get booked more often, increasing your overall income.
What are some 'must-have' furniture items for an Airbnb?
Key items include a comfortable sofa or seating area for relaxing, a good mattress and quality bedding for a restful sleep, and a functional dining table or workspace if your listing is meant for longer stays. Don't forget practical things like bedside tables, lamps, and enough storage space.

